International motivational speaker, Steven van Belleghem, specialises in outstanding customer focus in an increasingly digital world. A highly sought-after global speaker, Steven shares with his audience the world of modern customer relationships in a engaging and inspiration style. Steven is also a bestselling author and successful entrepreneur.
Steven studied economics at the University of Ghent and spent most of his summers at the UC Berkeley to specialize in marketing. In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders. He is also the co-founder of consultancy firm Nexxworks and of content creation company Snackbytes.
Steven also founded his own inspirational company. Together with his business partner and wife Evi, he dedicates his work to improving clients’ customer service. Apart from being a successful speaker, he has authored several bestselling books, including the acclaimed publication “Customers The Day After Tomorrow,” which discusses the future of customer relations in a world of artificial intelligence, automation and bots. His latest book, published September 2020, is The Offer You Can’t Refuse
Steven is a dynamic speaker and popular with attendees all over the world, he has spoken in over 30 different countries. His key speaking themes are: Customer Experience in the Age of AI Platforms, Customers The Day After Tomorrow and When Digital Becomes Human. Feedback on his presentations includes:
“Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.” Steve Vanslype, Manager Marketing & Communication Vans, Mercedes-Benz
“Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.” Wiebe Draijer, CEO Rabobank
“Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.” Anthony Belpaire, Google