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Best selling business author “Crack the Code” with the aim of upgrading your customer experience – one conversation at a time. Sally is the founder of her own consultancy and follows over 20 years working in senior positions developing and executing a wide range sales and service transformation change programmes.

Sally is a highly effective motivational speaker and recently delivered a TED talk, Stepping Up to Success. Feedback on her presentation includes, “Absolutely inspirational speaking” Director, Argos

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