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Leadership speaker Derek Williams’ experience of Customer Service and Employee Recognition is unique.

He has worked in customer service roles for 50 years – in businesses ranging from “the corner shop” to global corporations. Derek is still working on the front line for one of the UK’s largest retailers, whilst also being Chairman of a leisure group with 2,500 employees across 81 locations.

He knows what customers love and how to motivate your people! Derek started The WOW! Awards, a programme to recognise outstanding customer service based on customer nominations 25 years ago.  As a result every month The WOW! Awards process over 2,000 customer nominations.

Derek is an accomplished leadership speaker and delivers his presentations from the heart with tremendous passion and energy. His speeches are fast paced, hard hitting and full of practical ideas.  Consequently, he is likely to challenge your thinking and make you see customer service and employee recognition in a different light for the rest of your life

Feedback on his presentations includes:

“ … thank you for all of your hard work and support in making the Executive Customer Contact Exchange the success it was. Having received our feedback from the event, I’m delighted to let you know that you are one of our TOP RATED SPEAKERS!! … I hope to be able to work with you again in the near future. Once again, well done and thank you!” Deputy Divisional Director, UK Exchange IQPC

Derek Williams delivered the last session of the first day of our European User Conference. He is one of the few presenters I trusted to keep people’s attention that late in the afternoon. I was amazed with his ability to package a valuable message into an entertaining presentation, skilfully referencing other presentations that happened throughout the day. A very refreshing and exceedingly professional contribution to our conference!” Channel & Solutions Marketing Manager, EMEA – RightNow Technologies Deutschland GmbH


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